Replacement, Return, Refund Policy

Canada

LIFETIME WARRANTY

Policy valid on orders placed on or after October 1 2017.

All NOGU products purchased from www.nogu.ca are covered by our Lifetime Warranty.

Any purchased item that arrives or becomes damaged within 100 days of the delivery date will be replaced once at absolutely no cost and with no hassle. 

Any purchased item that becomes damaged after 100 days from the date of delivery will be replaced with the payment of a flat-rate $10 replacement fee. This $10 fee allows us to partially cover the costs associated with postage, processing and delivery of replacement items. 

In most cases, sending us a picture via email (info@nogu.studio) allowing us to confirm the damage is enough, and we'll process the replacement immediately. 

If a return of the item is necessary, we'll send you a pre-paid return shipping label you can use to send your item back through the postal service at no cost and without ever having to visit the post office. 

If a return is required, all you have to do is apply our pre-paid shipping label to the package you want to return and leave it in a mailbox for the postal service to collect and wait for us to take care of the rest. 

When we process your replacement, you'll be notified by email of your replacement's progress, and be provided with real time tracking updates as it makes its way to you. 

The Lifetime Warranty applies to the availability of replacements only, not return/refund eligibility. 


OUTSIDE OF USA & CANADA

All NOGU products purchased from www.nogu.ca are covered by our Lifetime Warranty.

Any purchased item that arrives or becomes damaged within 100 days of the date of delivery will be replaced with the payment of a flat-rate international shipping fee. 

Any purchased item that becomes damaged after 100 days from the date of delivery will be replaced with the payment of a flat-rate $10 replacement fee, in addition to the international shipping fee.

These fees allow us to partially cover the costs associated with postage, processing and delivery of replacement items. 


RETURN & REFUND ELIGIBILITY:

For an order to be eligible for return and a refund, the initial request for a
return authorization must be made within 30 days of the delivery of
the package, according to the tracking information.

Returned products must be unused and in the same condition that you
received it, as well as in the original packaging.

Returned products must have all their original tags attached.

Any product marked or advertised as Final Sale is not eligible for a refund.

Gift cards are non-returnable and non-refundable.

Original shipping charges are non-refundable.

Custom engraved products are non-refundable, and may not be returned.
Damaged or defective custom engraved products will be replaced, if
necessary, according to our applicable warranty on damaged or
defective items.


RETURN & REFUND PROCESS 

To arrange a return and receive a Return Authorization Number which
will streamline and expedite the return process and refund turnaround
time, please contact customer care team by sending an
email to info@nogu.studio. This will open a customer support
ticket and give your request a reference ID number that may be used to
track the progress of your return.

Please note that returning an order without receiving a Return
Authorization Number and scheduling the return with our customer care
team may lead to delivery issues which prevent the delivery of your
return to our facility, delay the processing of your refund, or both.


RETURN ADDRESS:

NOGU 
300 New Toronto St #13
Toronto, ON M8V2E8

Pre-Paid Return Shipping Labels (United States / Canada):

A pre-paid return shipping label is available to you if your order was delivered to an address in the United States or Canada. 

Please contact customer support by emailing info@nogu.studio to request more information on a pre-paid return label. 

Please note that printing a physical copy of the pre-paid return label is a prerequisite to being able to use this pre-paid service. NOGU cannot ship a pre-printed pre-paid return shipping label. 


RETURN POSTAGE (Customers outside the United States / Canada):

Return postage is not covered by your original purchase on
nogu.studio, and in the event of a return for a refund, the
return postage must be paid by the party initiating the return.

NO recommends returning your order through the least
expensive method available. NOGU recommends returning orders
in a padded envelope instead of a box whenever possible, and through
your local postal service, as private carriers (such as FedEx / UPS)
typically charge significantly more for comparable services.

For returns originating outside of the United States, the cost of international postage - and any and all third party brokerage charges and/or additional charges and/or tariffs - must be paid by the party initiating the return. 


REFUND PROCESSING TIME:

Once your returned package has been received at our return address in New York, it will be transported by our privately contracted carrier to our Toronto headquarters where it will be received and assessed. Your refund will be processed and issued at the end of this process. As a result of the necessary steps to receiving, transporting, and assessing returns, it will take 5 to 10 business days from the date the return package is delivered to our New York location for your refund to be issued.

LIABILITY:

NOGU  is not responsible for any additional government taxes,
customs, or duty charges, and any such costs are the responsibility of
the party initiating the return. The total amount of any such charges
will be deducted from the refund amount.

Any and all claims for lost, stolen, or mis-delivered packages must be
made within one month (thirty days) of the shipping date of the package
in question.

               

For international return information, please visit www.nogu.studio

 

DANIEL CHRISTIAN TANG 

RETURN & REFUND POLICY 

NOGU is a licensed vendor of Daniel Christian Tang jewelry. Daniel Christian Tang products purchased from www.nogu.ca are subject to the Daniel Christian Tang warranty conditions on this page.