When I first put my bracelet on all the sudden I heard the beads hitting the ground elastic band had snapped and my wrist size is a 6 so I knew it wasn't because it was too tight. I was heartbroken I didn't know what to do? I kept trying to get a hold of customer service. finally I got a hold of someone he sent me out the same bracelet. I have it I put it on and I'm wearing it, it's wonderful. I love the set and I love the customer service thank you